Privacy Policy

At MyGarageDoorBROKE.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website or services.

1. Introduction

This Privacy Policy describes how we collect and use your information when you visit our website, submit forms, or communicate with us via SMS or other channels.

2. Data Collection

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and address.
• Service Details: Requested services, appointment preferences, or other job-specific information.
• Usage Data: IP address, browser type, pages visited, and time spent on the site.
• Cookies & Tracking Data: Cookies, beacons, or other tracking technology used for analytics and service optimization.

3. Data Use

We use your information to:

• Schedule appointments
• Provide customer service and support
• Send service confirmations, reminders, and follow-ups
• Offer promotions, updates, and marketing communications (if consent is given)
• Improve our website and customer experience

4. Data Sharing

We do not sell or rent your personal information.

We may share data only in the following scenarios:

• With service providers necessary to complete work (e.g., subcontractors)
• When legally required (e.g., subpoenas or legal investigations)

Important: Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

5. User Rights

You have the right to:

• Access and review the data we hold about you
• Correct or update your personal information
• Request deletion of your data
• Opt out of communications at any time

To make changes or requests, contact us at:

6. Data Protection

We use secure systems, encryption, and firewall technologies to protect your data. While we strive for 100% security, no system is completely immune from risk.

7. Cookies & Tracking

We use cookies and tracking tools to understand site usage, improve performance, and enhance user experience. Types of cookies used include:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Google Analytics cookies to measure site performance
• Chat cookies: LiveChat cookies to maintain chat sessions

You can disable cookies in your browser settings. Blocking cookies may affect some site functionality.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy policies or practices.

9. Third-Party Service Providers

We use the following third-party services to operate our website and provide customer support. These services may collect data as described below:

Google Analytics

We use Google Analytics to understand how visitors use our website. Google may collect information about your device, browser, approximate location, and browsing behavior through cookies. You can opt out using the Google Analytics Opt-out Browser Add-on. See Google's Privacy Policy.

LiveChat

We use LiveChat to provide real-time customer support. When you use our chat feature, LiveChat may collect your name, email address, chat messages, IP address, and browsing data. See LiveChat's Privacy Policy.

Cognito Forms

We use Cognito Forms to process contact and application forms. When you submit a form, your information is transmitted to and stored by Cognito Forms. See Cognito Forms Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us: